Lifeline subscribers

Annual Recertification is now easier than ever!

Recertify by Phone!

The Lifeline Administrator requires all Lifeline subscribers to recertify their Lifeline Eligibility every year. Now, recertifying is easier than ever – simply call 1-855-359-4299 and follow the automated prompts!

  • Get immediate confirmation
  • Takes less than 10 minutes!
  • All you need is your Application ID!

How Does Recertification Work?

Lifeline customers are required to verify their eligibility every year in order to continue to receive the Lifeline benefit. You will receive your initial Lifeline recertification notice by phone (call or text message) and also in the mail from USAC, the Lifeline Administrator. The letter from USAC will provide you with your unique Application ID and the different methods you can use to recertify. You will also receive reminders from Assist Wireless.

1

Notice Of Need To Recertify

You will receive a letter from USAC, the Lifeline Administrator, with your unique Application ID and the methods you can use to recertify. You will also receive text message reminders from Assist Wireless.

2

Call The Recertification Hotline

Phone recertification is the fastest and easiest way to recertify. Simply call 1-855-359-4299 and follow the prompts. All you'll need is your Application ID and the last 4 digits of your social security number.

3

Get Recertified!

Once you have completed the process, the Lifeline Administrator will notify Assist Wireless if you are eligible for Lifeline service. We will notify you of their decision by text message.

What Happens If You Don’t Recertify?

If you do not recertify your Lifeline eligibility, you will be de-enrolled from the Lifeline program and your benefit will be discontinued.

Recertify your Lifeline eligibility to continue to receive your Lifeline discount on your monthly talk, text, and data! If you do not recertify, Assist Wireless will allow you to use your device as a pay-as-you-go option.

Having trouble recertifying? Contact the USAC support line.

Need Help with Recertification?

Prefer to recertify by mail?

Lifeline customers also have the option of recertifying by mail. Please note that the process for recertifying by mail is much slower than recertifying by phone and will not provide you or Assist Wireless with immediate notification of your continued eligibility. As a result, you may continue to receive recertification reminders until your recertification window ends.

If you would like to proceed by mail, please send your completed Recertification Form to:
Lifeline Support Center
PO Box 7081
London, KY 40742