Recertify your Lifeline eligibility to continue to receive your Lifeline discount on your monthly talk, text, and data! If you do not recertify, Assist Wireless will allow you to use your device as a pay-as-you-go option.
Check Balance & Refill
Customer Service Hours
Mon-Fri | 10am-6pm CT
Sat & Sun | Closed
Annual Lifeline Recertification With Assist Wireless
Annual Recertification is now easier than ever!
Recertify by Phone!
The Lifeline Administrator requires all Lifeline subscribers to recertify their Lifeline Eligibility every year. Now, recertifying is easier than ever – simply call 1-855-359-4299 and follow the automated prompts!
How Does Recertification Work?
Lifeline customers are required to verify their eligibility every year in order to continue to receive the Lifeline benefit. You will receive your initial Lifeline recertification notice by phone (call or text message) and also in the mail from USAC, the Lifeline Administrator. The letter from USAC will provide you with your unique Application ID and the different methods you can use to recertify. You will also receive reminders from Assist Wireless.
You will receive a letter from USAC, the Lifeline Administrator, with your unique Application ID and the methods you can use to recertify. You will also receive text message reminders from Assist Wireless.
Phone recertification is the fastest and easiest way to recertify. Simply call 1-855-359-4299 and follow the prompts. All you'll need is your Application ID and the last 4 digits of your social security number.
Once you have completed the process, the Lifeline Administrator will notify Assist Wireless if you are eligible for Lifeline service. We will notify you of their decision by text message.
What Happens If You Don’t Recertify?
Recertify your Lifeline eligibility to continue to receive your Lifeline discount on your monthly talk, text, and data! If you do not recertify, Assist Wireless will allow you to use your device as a pay-as-you-go option.
Prefer to recertify by mail?
Lifeline customers also have the option of recertifying by mail. Please note that the process for recertifying by mail is much slower than recertifying by phone and will not provide you or Assist Wireless with immediate notification of your continued eligibility. As a result, you may continue to receive recertification reminders until your recertification window ends.
If you would like to proceed by mail, please send your completed Recertification Form to:
Lifeline Support Center
PO Box 7081
London, KY 40742
Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:
OR
Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:
Pension Grant Letter, should contain the following basic information:
FPHA award letter, should contain the following basic information:
Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead.
Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:
OR
Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:
Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also.