Lifeline subscribers

Annual Recertification is now easier than ever!

Recertify by Phone!

The Lifeline Administrator requires all Lifeline and/or ACP subscribers to recertify their program benefit eligibility every year. The easiest way to recertify (if additional documentation is not required) is by phone!

  • Get immediate confirmation!
  • Takes less than 10 minutes!
  • All you need is your Application ID!*

*If your application ID begins with the letter “D”, your renewal must be completed online or by mail.

What You Will Need to Renew

To renew/recertify your Lifeline/ACP service, you will need your application ID. Your Application ID will be texted to your device and is also located on the renewal form sent to you by the Lifeline Administrator, USAC.

Once you have your ID, you can call to renew your Lifeline/ACP service.

If you are required to provide additional proof of eligibility, you will not be able to use the renew by phone method, but can still renew online or by mail.

Follow the link below and choose your state from the drop-down menu to continue.

What Happens If You Don’t Recertify?

If you do not recertify your Lifeline/ACP eligibility, your Lifeline/ACP benefit will be discontinued.

If you are on a Lifeline-only plan, you will no longer have access to your free talk, text, and data. Customers who are on Lifeline+ACP plans and do not renew their Lifeline benefit will be transferred to the ACP-only plan for their state.”


Recertify your Lifeline/ACP eligibility to continue to receive your Lifeline discount on your monthly talk, text, and data! If you do not recertify, Assist Wireless will allow you to use your device as a pay-as-you-go option.

Having trouble recertifying? Contact the USAC support line.

Need Help with Recertification?

Prefer to recertify by mail?

Lifeline/ACP customers also have the option of recertifying by mail. Please note that the process for recertifying by mail is much slower than recertifying by phone and will not provide you or Assist Wireless with immediate notification of your continued eligibility. As a result, you may continue to receive recertification reminders until your recertification window ends.

If you would like to proceed by mail, please send your completed Recertification Form to:
Lifeline Support Center
PO Box 7081
London, KY 40742

recertification sample

Medicaid / Medi-Cal

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Address of the beneficiary, and
  • Date of the award

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary
  • Medical Identification number, OR
  • Case number,
  • Eligibility dates, OR
  • Current participation status

Federal Veterans Affairs (VA) Veterans & Survivors Pension Benefit

Pension Grant Letter, should contain the following basic information:

  • Participant’s name
  • Address
  • A decision about the participant’s monthly entitlement amount
  • Payment start date

Federal Public Housing Assistance (FPHA)

FPHA award letter, should contain the following basic information:

  • Name of the program,
  • Date of the award,
  • Name of the beneficiary, and
  • Award amount.

Supplemental Security Income (SSI)

Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead.

  • Consumer’s name
  • Date
  • Eligibility Date
  • Claim number OR Other consumer identification number
  • Payment amount

SNAP / Food Stamps / CalFresh

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary,
  • Eligibility dates, OR
  • Current participation status

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Case number,
  • Eligibility dates, OR
  • Current participation status

Lifeline Program

Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also.