Device Manuals

LIFELINE is a government assistance program. This Lifeline service is provided by Assist Wireless, LLC, an eligible telecommunications carrier. Service is non-transferable and only eligible consumers may enroll in the program. The program is limited to one Lifeline discount per household. Documentation proving identity and eligibility is necessary for enrollment. Customers who willfully make false statements in order to obtain the Lifeline benefit can be punished by fine, imprisonment, or can be barred from the program. If it is determined by Assist Wireless or USAC that you are no longer eligible for Lifeline services, or if you fail to recertify or reverify your eligibility annually, as required by the rules of the program, your Lifeline services are subject to termination. Not all plans are available in all areas. For complete details on terms of service and plans available in your area, please see your local independent sales agent, visit www.assistwireless.com, or call 855-392-7747. OFFER of Free phone with qualifying NEW Lifeline Enrollment only. UNLIMITED DOES NOT MEAN UNREASONABLE USE. To ensure that all customers have access to reliable services provided at a reasonable cost, you may not use our service in a manner that interferes with another Assist Wireless mobile customer’s use of our service or disproportionally Assist Wireless, LLC’s network resources. Assist Wireless, LLC reserves the right, without notice or limitation, to terminate data usage or individual calls, or after providing notice to you, offer you a different service plan with no unlimited usage components, limit data throughput speeds or quantities, or deny, terminate, end, modify, disconnect, or suspend your service, or decline to renew your service, if you engage in any of the prohibited voice or data uses detailed below or if Assist Wireless, LLC, in its sole discretion, determines action is necessary to protect its wireless networks from harm or degradation. Assist Wireless may limit, alter, or discontinue your service if you generate abnormally high call volumes, abnormally long average call lengths, calls with abnormally high costs, abnormally high data use, or other disproportionate use when compared to those of other customers of Assist Wireless. BROADBAND DATA. Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. The actual performance of an individual customer’s wireless data service may vary based on reception, technology, network traffic, and a number of other factors. Assist Wireless does not guarantee the speeds of the data services it provides. Other terms & conditions may apply. PROMOTIONAL OFFER SUBJECT TO LOCATION OF RESIDENCE AND ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. The ACP is an FCC program that provides non-transferrable discounts on monthly broadband internet access services. An eligible household is limited to one monthly service discount. You may continue to receive your Lifeline service without enrolling in the ACP program. Eligible consumers may get ACP services from Assist Wireless or any participating provider. Benefits may be transferred to another participating provider at any time. When the FCC announces the end of the ACP program, or we end our promotional FREE ACP service offer, we will notify you, and you will revert to receiving only the standard FREE Lifeline plan if you are eligible, or you may keep your ACP service by paying the applicable undiscounted rate plus fees and taxes. For more information about ACP eligibility and the program, go to https://www.assistwireless.com/affordable-connectivity-program or call us at 855-392-7747. Other terms & conditions may apply.