Device Manuals

THIS OFFERING IS A FEDERAL LIFELINE SUPPORTED SERVICE provided by Assist Wireless, LLC. Lifeline is a government assistance program that provides discounts on your monthly phone and/or broadband/Internet service. Only eligible consumers may enroll. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). The Lifeline benefit is non-transferable and is limited to one monthly discount per household for either wireless or wireline service. For Lifeline eligibility criteria and applicable terms and conditions, visit https://www.assistwireless.com/terms-and-conditions/.  PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND TRIBAL LIFELINE. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. ACP is a federal government program operated by the FCC. Eligibility is based on income less than or equal to 200% of the Federal Poverty Guidelines or participation in Lifeline, Medicaid, SNAP, WIC, free or reduced-price school lunch/breakfast, or Pell Grant and is determined by the National Verifier (documentation may be required). An eligible household is limited to one monthly service discount and a single one-time device discount. Connected device benefits require a co-pay of at least $10.01. Monthly service benefits may be transferred to another provider subject to applicable regulatory restrictions. When the ACP ends or your household is no longer eligible, customers will be subject to our regular undiscounted rates. For more information about ACP eligibility criteria, applicable terms and conditions, and the program go to https://www.assistwireless.com/affordable-connectivity-program or call us at (855) 392-7747. PHONE OFFER with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. Offer not available for existing Assist Wireless customers. OFFERS MAY VARY BY LOCATION and service may not be available in all areas. Promotional offers may be modified or withdrawn at any time. Taxes and fees included with service plan pricing. DATA SPEEDS NOT GUARANTEED. The actual performance of a customer’s wireless data service may vary based on the device, reception, technology, environment, weather, terrain, network traffic, and a number of other factors. Data is provided over 5G, LTE, 4G, and 3G networks based on network availability and device capability. Assist Wireless does not guarantee the speeds of the data services it provides.  Details on how we provide broadband Internet service are available at https://www.assistwireless.com/open-internet-statement/. BROADBAND DATA. Service plan-specific terms and conditions limit the amount of high-speed data included with each service plan. Videos stream at DVD quality (480p). After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. Lower speeds may affect audio and video streaming, access to certain websites and content, or the use of applications. Plans including Unlimited Data may be placed on hold to confirm data usage complies with our Acceptable Use Policy (AUP) when the threshold outlined in the service plan details has been met. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Service at (855) 392-7747. AUP and applicable terms and conditions are available at https://www.assistwireless.com/terms-and-conditions/. Service plan details are available at https://www.assistwireless.com/lifeline-plans/.