Effective Date: 12/1/2019
Please be aware of the policies of all websites you may be linked or redirected to from the Assist Wireless website.
Collection and Use
Assist Wireless may collect and use customer-specific information in order to provide or change service or for billing purposes. At no time does Assist Wireless make customers’ personal information available to other sources who want to market products to you.
There may be advertisements that appear on the Assist Wireless websites that will take you to a different website. These websites may ask for your personal information. Assist Wireless has no control over our advertisers’ Privacy Policies, so please make yourself aware of any website’s Privacy Policies prior to providing your personal information.
Assist Wireless will not disclose e-mail communications that are transmitted using Assist Wireless services to third parties, except as required in order to provide service or as required to be disclosed by law.
In order to activate and access your account, you will be required to provide a password. You are responsible for remembering and maintaining the confidentiality of your password and are responsible for any activity conducted using your password.
Assist Wireless wants to ensure that all account information is accurately reflected and will correct any incorrect information at the customer’s request. Customers may contact Assist Wireless to correct and verify account information.
From time to time we may conduct surveys of our customers and/or users of our website. Surveys are completely voluntary to our website visitors. The survey may require you to provide identifiable information in exchange for the information or services provided by the survey. We may use this information in a non-identifiable way.
Location Based Information
When your device is on, it sends signals to the nearest cell site. As a result, we may use or disclose your wireless device location as necessary to respond to 911 or other emergency-related situations as provided by law.
When you visit our website, we may store information on your computer that allows us to identify you. This process is commonly referred to as “cookie” technology. Cookies are small files placed on your hard drive. A website can send its own cookie to your browser, if your browser preferences allow it.
Assist Wireless will never knowingly collect information from anyone under the age of 18 without prior verifiable parental consent and may limit participation in certain services we provide to individuals over the age of 18.
Assist Wireless may use customers’ personal information to investigate and help prevent potentially unlawful activity or activity that threatens the network or otherwise violates the customer agreement for that service.
Assist Wireless has implemented technology and security features to safeguard the privacy of your customer specific information from unauthorized access or improper use and will continue to enhance its security measures as technology becomes available. Unfortunately, there is no such thing as foolproof security on the Internet, and therefore, Assist Wireless makes no guarantees with regard to the sufficiency of our security measures.
What Law Applies
Subscribers have the option to “opt-out” of service with Assist Wireless at any time. Subscribers are under no obligation to continue use of wireless services with Assist Wireless. To “opt-out” at any time, please call 1-844-529-9370.
For questions in regards to your Assist Wireless service, call 1-855-420-2449 or contact Assist Wireless Customer Service at 1-855-EZ-ASSIST (1-855-392-7747).