If you have service under an Assist Wireless Lifeline plan, we would like to say thank you for allowing us to serve you and inform you of the necessity of recertification.
Each year, you are required to recertify that you remain eligible to receive discounted phone service thru the Lifeline program. Through recertification your continued participation in one of the qualifying programs your service with us will be extended for an additional year. There will be no change or additional charges to your current account for recertifying.
Prior to the expiration date of your eligibility, you will receive a text, phone message, or a letter informing you that you must recertify your continued eligibility in the Lifeline Program. If you fail to recertify within sixty (60) days after being notified, or if Assist is unable to verify your eligibility thru a state eligibility database, you will be deemed ineligible to continue participate the Lifeline program. Lifeline discounts you currently receive will be discontinued at that time and only Non-Lifeline discounted minute plans will be available for you to purchase.
If you are recertifying under a different program from that which you originally certified under, please provide a photo copy of proof of participation. Examples of acceptable forms of proof include copies of your EBT food stamp card, Medicaid Card, a current award letter you have recently received in the mail, or a letter from your case worker. Please do not send original letters or actual ID cards, as they will not be returned to you.
At any time, if you have moved from the address you originally provided on the initial enrollment form, or need to verify the address have on file for your, please contact us at the appropriate service number below:
Assist Customer Service: 1-855-EZ-ASSIST (1-855-392-7747)
Please use one of the following options for returning your recertification:
- By Mail
Mail your completed recertification form to: Assist Wireless at 2402 Gravel Dr., Ft. Worth TX 76118
- By Fax
Fax the completed recertification form along with your proof of government assistance (if required) to Toll Free 1-866-229-6433, Attention: Assist Wireless Recertification Department. Include your name, a contact number, and your cell number including area code.
- By Email.
If you have any questions, please contact an Assist Wireless representative at 1-855-EZ-ASSIST (1-855-392-7747). Thank you.