Why are you being required to submit documents regarding your Lifeline eligibility?

The Lifeline Administrator is requiring all Lifeline service providers to submit documentation of eligibility for all Lifeline subscribers. This requirement is part of a “National Verifier” initiative that launched in October 2019. Subscribers who do not submit documents could have their Lifeline services disconnected.

What documents are being requested?

Once you have your accepted form of identification and proof of qualifying program/income handy, you’re ready to get started using our online form. You will have the opportunity to take pictures of your documents if you are completing the form from your mobile device, otherwise you can select files from  your desktop device.

See examples of acceptable program proof types. 

Get a FREE $10 account credit when you submit your documents today!

Examples of Acceptable Proof Types

OK DHS Notice of Approval

Benefit approval letter issued by the federal or state government that includes the following:

  • Program name
  • Consumer’s name 
  • Case/identification number
  • Eligibility dates or current participation status

OK Housing Authority Benefit Statement

Benefit statement or letter issued by the federal or state government that includes the following:

  • Program name
  • Consumer’s name 
  • Case/identification number
  • Eligibility dates or current participation status

OK DHS Notice of Change

Verification of Coverage letter issued by the federal or state government that includes the following:

  • Program name
  • Consumer’s name
  • Case/identification number 
  • Eligibility dates or current participation status

OK DHS Live! Screenshot

A screenshot from the online portal or website tool that includes the following:

  • Program name
  • Consumer’s name
  • Case/identification number
  • Eligibility dates
  • Date site accessed (It can be found on the bottom, left-hand side of the web page)

MyEBT Screenshot

A screenshot from the online portal or website tool that includes the following:

  • Program name
  • Consumer’s name
  • Case/identification number
  • Eligibility dates
  • Date site accessed (After login, look under “My Activity”, select current date, and click “Search”)

OK Housing Authority Benefit Statement

Benefits statement or letter issued by the federal or state government that includes the following:

  • Program name
  • Consumer’s name 
  • Case/identification number
  • Eligibility dates or current participation status

OK DHS Live! Screenshot

A printout or screenshot from the online portal or website tool that includes the following:

  • Program name
  • Consumer’s name
  • Case/identification number 
  • Eligibility dates
  • Date site accessed

Acceptable Identification Documentation

  • Driver's license or Passport (unexpired)
  • Birth certificate
  • Certificate of Naturalization or of U.S. Citizenship
  • Permanent resident or resident alien card (unexpired)
  • Military discharge documentation
  • Weapons permit (unexpired)
  • U.S. government, military, state, or Tribal issued ID (unexpired)
  • Government assistance program document (that includes proof of identity)
  • Unemployment or worker's compensation statement of benefits
  • Statement of benefits from a qualifying program (that includes proof of identity)

Frequently Asked Questions

Failure to submit documents of your Lifeline eligibility may result in the mandatory disconnection of your Assist Wireless account and service by the Lifeline Program Administrator.

No. This process is to collect documentation in preparation for the National Verifier that is being implemented by the Lifeline Administrator. Providing these documents will help to avoid any service disruption, and will be a one time process.

Recertification is the annual requirement for Lifeline subscribers to confirm that they still are eligible for benefits, and is not the same as the National Verifier.

Our team will review the form and documentation you submitted, and securely store your information to prepare for the Lifeline Administrator review.

The National Verifier has already “soft-launched” in Oklahoma and is anticipated to “hard-launch” in January 2020. We recommend completing the verification process as soon as possible to avoid potential service disconnection.

Text message notifications will send to let you know once our review team has confirmed that you have submitted the necessary eligibility documents.

Even if you recently recertified with Assist Wireless, you will still need to complete the required forms and submit them to the Lifeline Administrator or risk losing your Lifeline discount.

If you are unable to complete the online form, you may request to mail in your proof documents. If you would like to submit the documentation via mail, please contact our customer service center at 877-344-2481 (Monday – Friday 9am – 10pm CT; Saturday 10am – 9pm CT; Sunday 11am – 7pm CT).

If you experience any issues while attempting to complete your submission, please call 877-344-2481
Monday – Friday 9am-10pm CT; Saturday 10am-9pm CT; Sunday 11am-7pm CT

*Approvals of Lifeline eligibility by Assist Wireless do not guarantee approval by the Lifeline Administrator through the National Verifier process. Assist Wireless is not responsible for decisions related to subscriber eligibility regarding the National Verifier or de-enrollment.

Account credit will be applied to your Assist wireless account once we have confirmed reciept of all required documents.

Account credits may not be used for the purchase of any devices, accessories, or other products/services and is not eligible for refunds.