Here are some commonly asked questions about annual recertification.

Every Lifeline beneficiary is required to recertify their benefit within a 60-day window before their anniversary date every year. This window is from 80-88 days prior to the anniversary date until 20-28 days before the anniversary date.

The fastest and easiest way to recertify is by phone. Simply call 855-359-4299 and follow the prompts. This takes about 10 minutes and you will be notified of your success/denial immediately. You may also mail in your paper recertification form to the Lifeline Support Center: PO Box 7081, London, KY 40742 or use the online web process at checklifeline.org. Please note that individuals who complete a paper application do not receive a confirmation of recertification status.

 

If you recertified by phone or online, it may take 5-7 business days for Assist Wireless to get confirmation from the Lifeline Administrator about a completed recertification status. Mailed recertification submissions will take much longer to confirm, but you can call the Lifeline Support line at (800) 234-9473 if you have inquiries about your recertification application status and you should disregard further text reminders unless you are notified that your application was denied or not received. If you recertified by phone or online and you are still receiving recertification text reminders, your recertification may not have been successful.

You will receive multiple notifications about your recertification, including: (1) a mailed letter from USAC, the Lifeline administrator, with your application ID and a recertification form. This letter will include ways to complete your recertification. (2) Text & Phone reminders. Assist Wireless will send you a text message 7-10 days before your recertification period begins, with periodic reminders throughout your 60-day recertification window. These messages will include variations of the following information: (1) your unique application ID needed for recertification, (2) the recertification phone number, (3) a link to the Assist Wireless Recertification web page (this is also where you can find a copy of the Recertification Form), (4) the mailing address for paper recertification forms, (5) Exclusive recertification promotional offerings such as a free account credit or free talk + text, and (6) a Lifeline support line phone number to use in the event you have any issues completing your recertification.

Customers who recertify using the automated phone option will receive immediate confirmation of recertification status. You may continue to receive reminder texts from Assist Wireless for 3-5 business days following this confirmation until your recertification status is up-to-date in our system. We also send a confirmation text message when your recertification credit is applied to your account. For mailed/paper recertification form submissions, you will only receive notifications from the Lifeline Administrator if you are NOT successfully recertified. This will happen at the end of your recertification window. You can contact the Lifeline Support line at (800) 234-9473 to see if your application was accepted/denied. This may take 2-3 weeks from the time you mailed your form. Hours of operation are Monday through Sunday, 9 a.m. to 9 p.m. ET.

To recertify your Lifeline eligibility, you will only need your unique application ID (mailed to you by USAC, and communicated through texts from Assist Wireless) and to confirm personal information such as the last four numbers of your social security number, your name, address, etc.

You can call the Lifeline Support Center at (800) 234-9473 Monday through Sunday, 9 a.m. to 9 p.m. ET.

Each subscriber will have 60 days to complete the recertification of their Lifeline eligibility.

If you do not complete recertification, your Lifeline service will be transferred to prepaid and you will no longer receive free talk, text, and/or data each month. You can re-enroll with Assist Wireless if you are still eligible for Lifeline service.

The quickest way to recertify is by phone, which takes less than 10 minutes. Simply call 855-359-4299 and follow the prompts.

We recommend recertifying by phone. It is the easiest and quickest, and will provide you with immediate confirmation of successful/unsuccessful recertification.

Please mail completed Recertification Forms to:
Lifeline Support Center
PO Box 7081
London, KY 40742

Need another copy of the form? Download the Lifeline Recertification Form Here.

Didn't find what you were looking for?

Please call our toll-free customer service center at 1-855-392-7747  
Monday-Friday from 10am-6pm CT.