Plan Changes – December 2017

Questions about upcoming plan changes? We’ve got answers.

Congratulations! Beginning December 2, 2017, we will be transferring many of our Lifeline-eligible subscribers with 3G-capable handsets to a new mobile broadband Internet plan. Customers with handsets that are not 3G capable will remain on their current plan, or transition to a new plan which meets the new Lifeline Reform Minimum Voice requirements. Click here to view available plans.

Why are we transferring customers to new plans?

Earlier this year, the Federal Communications Commission (FCC) updated its Lifeline rules to permit Lifeline-eligible consumers to apply their Lifeline subsidy to broadband Internet plans, and is encouraging carriers like Assist Wireless to offer broadband Internet plans to our subscribers. We’ve developed a new plan that provides a generous amount of broadband data, voice minutes, and text messages.

What does my new plan include?

Your new plan will come loaded each month with the included voice, text, and data associated with your new plan. You can find all of our plans listed here. If you have a question about the plan you are enrolled in, or you would like to change your plan, please dial 611 from your Assist Wireless device.

What new terms and conditions apply to these new plans?

When the FCC updated its Lifeline rules, it also imposed new requirements for subscribers:

  • 12-Month Benefit Port Freeze: Except in limited circumstances, your Lifeline benefit will be assigned to Assist Wireless for 12 months beginning when you enroll in a Lifeline broadband plan (“benefit port freeze”). As a result, once you have enrolled in a Lifeline-supported broadband plan with us, you will need to wait 12 months before transferring your benefit to a new carrier (of course, you can always purchase services from another carrier, but you will not be able to apply your Lifeline benefit to those services).
  • 30-Day Usage Requirement: Under the new Lifeline rules, you must use your Lifeline-supported service at least once every 30 days. Usage includes: (1) completing an outbound call or using data; (2) purchasing minutes or data to add to your plan; (3) answering an incoming call from a party other than Assist Wireless; (4) responding to direct contact from Assist Wireless and confirming that you want to continue receiving the service; or (5) sending a text message. If we detect 15 days of non-usage, we will send you a notice with a 15-day grace period. If you do not respond to the notice, you will be de-enrolled for non-usage within a 30-day continued period. This usage policy applies only to customers who do not have a regular billing and payment relationship with us.

All applicable federal and state lifeline rules apply in addition to other terms and conditions. For more information about our terms and conditions, please visit our terms and conditions page, or call 611 from your Assist Wireless mobile device. For more information, please visit our Broadband Internet Service page by clicking here.

What other plans are available for traditional ETC states?

Additional plans may be available in your service area. These plans may include additional monthly charges. For more information about current plans in your area, please visit our plan page or simply dial 611 from your Assist Wireless device.