Phone Repair And Support

Warranties
Refunds
Returns
Lost or Stolen Equipment
Device Manuals & Resource Documents

Warranties

Assist Wireless does not manufacture wireless phones or equipment used by subscribers. The only warranties applicable to such devices or equipment are those extended by the manufacturers. We have no liability, therefore, in connection with wireless phones and other equipment or for manufacturers’ acts or omissions. WE MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESSED OR IMPLIED, REGARDING THE PRODUCTS AND SERVICES PROVIDED HEREUNDER OR ANY SOFTWARE REQUIRED TO BE USED IN CONNECTION THEREWITH, INCLUDING, BUT NOT LIMITED TO, AND TO THE EXTENT PERMITTED BY LAW, WARRANTY OF TITLE, WARRANTY THAT A PRODUCT OR SERVICE IS FIT FOR A PARTICULAR USE OR WARRANTY OF MERCHANTABILITY. WE EXPRESSLY DISCLAIM ANY AND ALL IMPLIED WARRANTIES. WE DO NOT PROMISE ERROR-FREE OR UNINTERRUPTED SERVICE AND DON’T AUTHORIZE ANYONE TO MAKE WARRANTIES ON OUR BEHALF.

The Assist Wireless Terms and Conditions of Service, contained herein, supersede all oral or written communications and understandings between you and Assist Wireless with respect to products and services provided to you and the terms under which they are offered by Assist Wireless. The surviving sections of this Terms and Conditions of Service shall continue to be valid and enforceable in the event that any part of these Terms and Conditions of Service is declared invalid, not applicable, or becomes unenforceable. There are no provisions of these Terms and Conditions of Service that provide any person or any entity that is not a party to these Terms and Conditions of Service with any remedy, liability, claim, reimbursement, or any cause of action, or that creates any other third-party beneficiary rights. Any legal dispute, unless otherwise specified herein, shall be subject to the exclusive jurisdiction of the federal or state courts located within the state of Oklahoma. This excludes customers who are residents of the state of California.

Assist Wireless reserves the right to suspend or terminate any subscriber’s access to Assist Wireless services or to the Assist Wireless website or affiliated websites, at any time, should we determine in our sole discretion that a subscriber has violated any of these Terms and Conditions of Service or any other policy of Assist Wireless, its affiliates, or for any other reason at the sole discretion of Assist Wireless.

Assist Wireless Refunds, Returns, or Lost Equipment Policy Refunds:

Refunds
Assist Wireless is not responsible for, nor will we refund any lost, stolen, misused, or damaged phones or Assist Wireless Top Up purchases. Assist Wireless does not accept returns or provide refunds of any Assist Wireless Top Up purchases unless it is determined Assist Wireless did not perform the duty of Service. All purchases of Assist Wireless Top Ups are final and non-refundable regardless of who uses or possesses the subscriber’s wireless phone after airtime is purchased, and regardless of whether the wireless phone is used with the subscriber’s consent or knowledge. Monthly charges are non-refundable. There is no fee to replace a phone under warranty.

Returns
Wireless handsets purchased directly from or received from Assist Wireless may be returned for a full refund back to the original form of payment used for purchase within 30 days of receipt. A subscriber must return the complete handset as received at the time of activation. For instructions, please contact Assist Wireless at: Customer Service at 1-855-EZ-ASSIST (1-855-392-7747). Assist Wireless provides new and recycled handsets to subscribers. All handset models provided to Lifeline subscribers are selected at the sole discretion of Assist Wireless. Handset models may vary. Assist Wireless reserves the right to replace handsets with various models at its sole discretion. All new in a box wireless handsets purchased directly from Assist Wireless includes a 90-day warranty from Assist Wireless. Refurbished phones purchased directly from Assist Wireless include a 30-day warranty. If you experience a handset malfunction call Assist Wireless at Customer Service at 1-855-EZ-ASSIST (1-855-392-7747).

Lost or Stolen Equipment
If an Assist Wireless Subscriber loses or has their handset stolen, the subscriber is responsible for all charges incurred until Assist Wireless is notified of the lost or stolen wireless phone. To report a lost or stolen wireless phone, please contact Assist Wireless at: Customer Service at 1-855-EZ-ASSIST (1-855-392-7747). Upon receiving notice of the lost or stolen phone, Assist Wireless will suspend the account immediately. If a subscriber does not either activate a new Assist Wireless phone or notify us that they have found their wireless phone within 30 days of the suspension of the account, the account will be deactivated and the subscriber will lose the Assist Wireless phone number. There is no fee to replace a phone under warranty.

Device Manuals and Resource Documents:

Apple iPhone Manuals
Alcatel Manuals
HTC Manuals
Kyocera Manuals
LG Manuals
Samsung Manuals
ZTE Manuals
Find My Phone Manual