Have questions about your Paid Plan? Explore our Frequently Asked Questions!

We prioritize our customers and are always here to assist you. This section provides answers to frequently asked questions about our paid plans at Assist Wireless. You’ll discover useful details about the benefits of our paid plans, the necessary forms for enrollment, how to reach our customer service team for support, and steps to take in emergencies, such as a lost phone.

Your paid plan data will reload on the billing due date once the bill is paid. The free talk, text, and data included with every Lifeline plan reloads monthly.

If you need more time to pay your bill, you will still receive the free base plan. Once you pay the past due invoice, you’ll get all the remaining plan features, including International Long Distance (ILD).

Yes, you can make international long-distance calls if you are on a paid plan and your bill is up to date.

Yes, you can switch from a free plan to a paid plan. If you request the change after your monthly bill is created, the new plan will take effect on the next bill due date once the bill is paid.

You can request a plan change at any time as long as your account is active

Lifeline Program

Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also.

Medicaid / Medi-Cal

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Address of the beneficiary, and
  • Date of the award

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary
  • Medical Identification number, OR
  • Case number,
  • Eligibility dates, OR
  • Current participation status

Federal Veterans Affairs (VA) Veterans & Survivors Pension Benefit

Pension Grant Letter, should contain the following basic information:

  • Participant’s name
  • Address
  • A decision about the participant’s monthly entitlement amount
  • Payment start date

Federal Public Housing Assistance (FPHA)

FPHA award letter, should contain the following basic information:

  • Name of the program,
  • Date of the award,
  • Name of the beneficiary, and
  • Award amount.

Supplemental Security Income (SSI)

Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead.

  • Consumer’s name
  • Date
  • Eligibility Date
  • Claim number OR Other consumer identification number
  • Payment amount

SNAP / Food Stamps / CalFresh

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary,
  • Eligibility dates, OR
  • Current participation status

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Case number,
  • Eligibility dates, OR
  • Current participation status