Open Internet Statement
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Assist Wireless Open Internet Transparency Statement
Assist Wireless, LLC (“Assist Wireless,” “we,” or “us”) is committed to a free and open Internet. At the same time, we are committed to an excellent user experience, and we may engage in reasonable network management practices on our Assist Wireless broadband Internet access services and devices (the “Services”). Below, we describe our network management practices. Our description of these network management practices—and those of our underlying carriers, Sprint and T-Mobile—are for informational purposes only and are subject to change at any time. Please check back regularly for updates.
Assist Wireless is a reseller of Sprint’s and T-Mobile’s (the “Underlying Carriers”) mobile broadband Internet access networks. That means that once your data leaves an Assist Wireless’s device, it travels over our Underlying Carriers networks to the public Internet. As a reseller, we do not manage network congestion across our Underlying Carrier’s networks. Your data may be subject to our Underlying Carriers’ network management and open Internet practices, which are available on the Sprint and T-Mobile websites, and may be updated at any time.
Management of Your Assist Wireless Service
While we do not manage the transmission of Customer data across our Underlying Carriers’ networks, we may otherwise manage a user’s experience of our Services. Customers who enroll with Assist Wireless on or after June 18, 2018 may be subject to the following data usage limitations: After the customer exceeds the designated allotment of data in his or her plan during a single billing cycle, he or she may experience lower-speed (minimum of 128 kbps, dependent upon network conditions) and higher-latency service up to a cap of 5 GB of usage for the remainder of that billing cycle.
Except as explained above, Assist Wireless does not block or throttle non-harmful, legal applications or websites you may visit when using our Services, or engage in “paid prioritization.”
Assist Wireless users may access the Internet via Assist Wireless Services through any Internet-enabled device of their choice (including bringing your own device), provided that the device is compatible with our network, approved by our Underlying Carrier (if required), does not violate our Terms and Conditions, and does not harm our network, other users, or Services.
Privacy and Security
Assist Wireless offers mobile broadband Internet access service using its Underlying Carriers’ 3G or better networks (except as explained above for certain customers who exceed their monthly data allotment or the 5 GB data cap). These networks are designed to be suitable for real-time applications, including voice and video applications. However, actual user experience may vary depending on a variety of technical, geographic, environmental, and other factors.
Speed, as used here, means the average rate at which data packets are successfully delivered to their destination on the communications network. Some of the standard speeds—expressed in megabits per second (“Mbps”)—of our Underlying Carriers’ networks are as follows:
Speed Sprint T-Mobile 4G LTE Downstream: 6-8 Mbps with peaks up to 25 Mbps
Upstream: 2-3 Mbps
Downstream: 7-50 Mbps (peak: 90 Mbps)
Upstream: 4-20 Mbps
4G HSPA+ Downstream: 2-6 Mbps
Upstream: 0.5-1.8 Mbps
3G Downstream: 0.6-1.4 Mbps with peaks up to 3.1 Mbps
Upstream: 0.35-0.5 Mbps
Downstream: 0.4-0.7 Mbps
Upstream: 0.1-0.25 Mbps
Latency, as used here, is the time that a data packet takes to travel from one point to another on the Internet, expressed in terms of round-trip time. The expected and actual round-trip latency—expressed in milliseconds (“ms”)—of our Underlying Carriers’ networks are as follows:
Latency Sprint T-Mobile 4G LTE 60 ms 25-90 ms 3G 160 ms 100-450 ms
These speeds and latency estimates are derived from our Underlying Carriers, and are available on the Sprint and T-Mobile websites. (Note: our Underlying Carriers may update their speed and latency estimates at any time. If they do, their posted estimates control.) Assist Wireless may advertise speeds and latency up to maximum speeds expected to be achieved through the device over our Underlying Carriers’ networks. Several factors—including capacity constraints, network availability, environmental conditions, your device, whether you are tethering from a separate device, or the network management practices of our Underlying Carriers—may impact the actual speed and latency that you experience at any given time.
We may monitor traffic for our own internal purposes, including, but not limited to, billing, internal metrics, and first-party marketing purposes as permitted by law. We do not monitor traffic information through deep-packet inspection. We do not share any traffic information with unaffiliated third parties for non-network management purposes without your consent.
Assist Wireless offers a number of attractive broadband Internet access service plans and top-ups to its consumers. Terms and Conditions, including service plans, activation procedures, data usage and dispute resolution can be viewed here.
For general customer inquiries and complaints, please Contact Us.