Online Enrollment Help

You can qualify for Lifeline either by income or by program. Participation in qualifying government assistance programs is the easiest way to qualify. You can use your benefit accepted letter or issued card when you apply for Lifeline online.

Yes, you can apply for Lifeline using proof that your income is at or below 135% of the US Federal Poverty Guidelines. Simply take your proof of ID and proof of income to an Assist Wireless store or tent location.

Find a location by entering your zip code.

To enroll online, you will need your proof of ID and proof of Eligibility. Learn more about how to qualify for Lifeline here.

An application only takes about 15-20 minutes to complete.

We have a team dedicated to helping customers with online enrollment questions and issues. We are available from 10am – 6pm form Monday through Friday to help! Give us a call at (888) 295-7937.

• Accepted forms of ID proof include:
• Driver’s license (unexpired)
• Birth certificate
• Social security card
• Prior year’s state, federal, or Tribal tax return or W2
• Certificate of Naturalization or of U.S. Citizenship (unexpired)
• Permanent resident or resident alien card (unexpired)
• U.S. government, military, state, or Tribal issued ID (unexpired)
• Passport (unexpired)
• Military discharge documentation
• Weapons permit (unexpired)
• Unemployment or worker’s compensation statement of benefits

Accepted proof types for qualifying programs include your benefits card, showing your name and the program name clearly on the card.

Other accepted proof types for qualifying by program include your approval letter, benefit statement, verification of coverage letter, or online portal screenshot which should clearly display your name, the program name, eligibility dates or current participation status, and your case number (where applicable).

To view a list of qualifying programs, visit our How to Qualify page.

If you are having trouble logging in, double check that you typed all the information correctly by matching it with the confirmation email that was sent to you when you registered. This email includes your username and password. If you are still unsuccessful, try using the “reset password” link below the login area to get a new password sent to you. If your user name is not found, that could mean the address was incorrectly entered on the first attempt.

Note: If it has been more than 72 hours since you registered, you will be prompted to confirm your zip code and sent new login information for security reasons.

Your login information was sent to your email when you registered. Be sure to check your spam folder if it is not in your inbox. If you are still unable to locate your password, you may have mistyped your e-mail address. Try using the “reset password” link below the login area to get a new password sent to you. If your user name is not found, that could mean the address was incorrectly entered on the first attempt.

Note: If it has been more than 72 hours since you registered, you will be prompted to confirm your zip code and sent new login information for security reasons.

Some common reasons for denial include issues with the submitted proof type, including expired ID or blurry images. If you are eligible for Lifeline but were denied, please call the Online Enrollment Support Line at (888) 295-7937 and one of our agents will assist you.

Your email should include instructions on how to resolve an issue that may be causing your enrollment to stay in review. If you are unable to resolve the issue online, please call the Online Enrollment Support Line at (888) 295-7937.

You will receive email updates regarding the status of your Lifeline application. Once your application is complete, it should take approximately 1-3 business days for your eligibility determination to be made.

Can’t wait? You can also apply at a retail location. View locations here.

Once your device is shipped, it should take only about 1-2 business days to arrive. Your device will come with instructions on how to activate and get started.