Assist Wireless Lifeline Recertification

Effective July 2017, Lifeline Recertification will occur on a rolling basis in monthly batches based on customer’s anniversary date. This change by the Lifeline administrator, USAC  simplifies the process for customers to renew their Lifeline service – Assist Wireless Lifeline Recertification can be completed by phone, online or by mail.

Recertifying is as Easy as 1-2-3!

 

1. CALL 1-855-332-3919

2. RECERTIFY ONLINE

3. MAIL PAPER FORMS

Lifeline Rolling Recertification Phone Icon Lifeline Rolling Recertification Online Icon Assist Wireless Lifeline Rolling Recertification Mail Icon Assist Wireless
Recommended Method • Quick & Easy Mail Your Letter
• Available in English & Español • Available in English & Español • Available in English & Español
• Takes Less Than 15 Minutes • Takes Less Than 5 Minutes • Time Depends on Mail Delivery
• Immediate Pass/Fail Feedback • Immediate Pass/Fail Feedback • 30-45 Days Pass/Fail Feedback
Rolling Recertification Call Button Rolling Recertification Submit Online Button Rolling Recertification Mail Forms Button

 

After you receive your initial Lifeline recertification notice by phone call or text message, you will receive a blue envelope in the mail from USAC (pictured below). The letter informs you that it is time to renew your Lifeline benefit and provides the following three methods for decertifying. Assist Wireless will also send you a reminder about your Lifeline Recertification.

NOTE: YOU MUST RECERTIFY WITHIN 60 DAYS OF INITIAL NOTIFICATION, OR YOUR SERVICE WILL BE TERMINATED

Additional Lifeline Recertification Information:

NOTE: As your service provider, we will NOT know when your recertification is received by the Lifeline administrator. You should expect to continue to receive messaging from us reminding you to recertify until the due date for your recertification period. If you have already recertified, you may disregard these messages.


Recertification Mailing Address:
Federal Lifeline Program – Annual Recertification
Consumer Service Response Center
P.O. Box 1428
Killeen, TX 76540

Example Lifeline Recertification Materials for Reference:

Blue Recertification Envelope from USAC:

USAC Lifeline Recertification Example Blue Envelope

USAC Recertification Letter:

Recertification Form

 

Download the Assist Wireless Recertification Form here.

Not Sure if You Still Qualify for Lifeline Phone Service?

You can check to see if you still qualify for Lifeline by program or by income prior to completing your recertification.