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Emergency Broadband Program (EBB) Terms & Conditions

Lifeline program participants are eligible to participate in the new federal government funded Emergency Broadband Benefit (EBB) Program set to start on May 12, 2021. This page provides more information about EBB eligibility and the program. For more additional questions, call us at 611 or 855-392-7747.

The EBB is a temporary program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband Internet access service and certain connected devices. The EBB monthly service and device discounts are non-transferable. An eligible household is limited to one monthly service discount and one device discount EBB Program benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time. When the FCC announces the end of the EBB program or we end our promotional FREE EBB service offer, we will notify you and you will remain on or revert to the standard FREE Lifeline plan where available and if you are eligible. You may choose another broadband plan by paying the applicable undiscounted rate of any of our plans available at that time plus applicable fees and taxes. The Assist Wireless FREE EBB plan includes 20 GB of 4G/ LTE data. Available upload/download speeds are available here. Our standard terms and conditions apply.

Your EBB plan is separate from your Lifeline plan.  For your convenience, we will load this plan monthly on top of your existing Lifeline plan using your current phone number.  If you would like to have your EBB plan on a separate device with a different phone number, please call customer care at 611 or Customer Service right after you opt-in below.  Additional charges may apply.

You may opt-in for the Emergency Broadband Benefit at the time of enrollment or anytime thereafter through the self-service tool or by replying to opt-in SMS. By opting in, you attest that you have read and understand these disclosures and you are opting in to receive your EBB discounted broadband service from Assist Wireless.

Your EBB plan is separate from your Lifeline plan.  For your convenience, we will load this plan monthly on top of your existing Lifeline plan using your current phone number.  If you would like to have your EBB plan on a separate device with a different phone number, please call Customer Care at 611 or Customer Service right after you opt-in.  Additional charges may apply.


I authorize Assist Wireless and its contracted partners, for the purpose of applying for, determining eligibility, enrolling in and seeking reimbursement of Emergency Broadband Benefit Program (EBBP) service and device benefits, to collect, use, share and retain my personal information, including but not limited to information required for the purpose of establishing eligibility for and enrolling in the Lifeline program, and including, but not limited to, full name, full residential address, date of birth, last four digits of social security number, telephone number, eligibility criteria and status, the date on which the EBBP service discount was initiated and if applicable, terminated, EBBP connected device distribution date/type/make and model/status, usage status and other compliance requirements, the amount of support being sought for the service and/or device, and information necessary to establish identity and verifiable address, to the Universal Service Administrative Company (USAC) to ensure proper administration of the EBBP service and/or connected device benefits. Failure to provide consent will result in me being denied the Emergency Broadband Benefit service and/or the connected device benefits.

I agree that any state, local, Tribal government, school or school district, may share information about my receipt of benefits that would establish eligibility for the EBBP, and that such information will be used only to determine EBB eligibility.

I give express consent for Assist Wireless and its contracted partners to contact me to validate my eligibility for or desire to participate in Assist Wireless’s EBB offers, and other products and services via email, telephone, or text messaging. Text messaging and data rates may apply. Consent for calls and texts is optional and can be revoked at any time. For more information see our Terms and Conditions at https://www.assistwireless.com/terms-and-conditions/.

Your EBB plan is separate from your Lifeline plan.  For your convenience, we will load this plan monthly on top of your existing Lifeline plan using your current phone number.  If you would like to have your EBB plan on a separate device with a different phone number, please call Customer Care at 611 or Customer Service right after you opt-in.  Additional charges may apply.

By electing to participate in the EBB unlimited plan, you are confirming that you have read and understand these disclosures and are opting in to receive your EBB discounted broadband service from Assist Wireless.

EBB FAQs

 

What is the Emergency Broadband benefit or EBB program?

The Emergency Broadband Benefit (EBB) is a limited-time program operated by the Federal Communications Commission (FCC) that provides discounts of up to $50 on monthly broadband Internet access service (or up to $75 per eligible household on Tribal lands) and up to $100 on certain connected devices (a co-pay of between $10 and $50 is required).  EBB services and devices are subject to consumer eligibility, provider participation, product availability,  and FCC/Universal Service Administrative Company (USAC) approval.  

 

Who is eligible for EBB discounts on broadband service?

The EBB shares the same qualifying eligibility criteria as the Federal Lifeline program – participation in SNAP, Medicaid, SSI, Federal Public Housing Assistance, Veterans and Survivors Pension Benefit Fund, and income at or below 135% of the federal poverty level.  For a limited-time determined by the FCC, unemployment may qualify you for Lifeline and the EBB.  Additional eligibility criteria are unique to EBB and do not qualify for Lifeline.  These include Pell Grants (current award year recipients), Free and Reduced Price School Lunch and Breakfast (including through the USDA Community Eligibility Provision), as well as reduced wages in certain instances.  EBB eligibility will be determined for the FCC by USAC’s National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC. 

What rules apply to me when I participate in the program?

Only eligible consumers may receive EBB discounts.  The EBB monthly service and device discounts are non-transferrable.  An eligible household is limited to one monthly service discount and one device discount.  

 

If I already receive Lifeline benefits will I automatically receive the Emergency Broadband Benefit?

No. You must opt-in and choose an eligible service plan.

If you are an existing Assist customer call us at 611 or 855-392-7747 to upgrade to FREE Unlimited Data, Talk, and Text for a limited time only.

If you wish to enroll for Assist Lifeline service and receive the FREE Unlimited Data, Talk, and Text benefit for a limited time only, click here.

Can I choose my EBB provider?

EBB program benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time.

 

How are Lifeline and the EBB different?

Lifeline is the FCC’s permanent program to support affordable access to essential communications services such as broadband Internet access.  The EBB is a temporary program through which a participating provider can apply discounts to the same service plan on which you receive Lifeline service or a different service plan. 

 

When will the EBB program end?

The EBB program will expire when funds are exhausted or six months after the Department of Health and Human Services (HHS) declares the end of the COVID-19 health emergency. When the FCC announces the end of the program or we end our promotional FREE EBB service offer, we will notify you and you will remain on or revert to the standard FREE Lifeline plan where available and if you are eligible. You may choose another broadband plan by paying the applicable undiscounted rate of any of our plans available at that time plus applicable fees and taxes.

 

What else do I need to know?

Our standard terms of service apply, in addition to any others communicated to you that are specific to your service plan.  Available upload/download speeds are available hereFor more information about the EBB Program you can call us at 611 or 855-392-7747.